Financial

Financial Poker FAQ

• Is my account secure, and is it safe for me to use my credit card?

  Yes, absolutely. All transactions are transmitted using 128 bit SSL encryption. In addition, all passwords are encrypted before they are stored on our database. However, we do want our customers to be aware that they need to protect their e-mail account as this is used for password recovery. We also recommend players to change their account password on a regular basis.

• What deposit methods do you offer?

  We accept a number of different deposit options. Please access your account in the main lobby to view all deposit options.

• Why do I have to provide my driving license / passport details?

  Asking for a form of government photo ID is fast becoming the norm amongst responsible poker sites. The reason we request this information is to confirm your identity and minimise the potential for fraud.

  Your privacy and the safe storage of your information is one of our utmost concerns. All transactions are transmitted using 128 bit SSL encryption. In addition, all passwords are encrypted before they are stored in our database.

• How long does it take to process withdrawals?

  All cashouts are first approved by our internal review team, which takes approximately 24-48 hours. Once this approval process is complete, your withdrawal should be completed within the following times:

  Neteller: 2-6 hours (up to 54 hours in total.)

  Firepay: 2-6 hours (up to 54 hours in total.)

  Cheque: 5-7 days by courier, 10-21 by normal post.